Store Policies

Shipping

Every order is inspected, polished and packed by hand before it ships.

• Processing: orders are dispatched within 1–2 business days.
• Delivery: standard domestic delivery arrives in 3–5 business days via an insured, tracked courier. A tracking link is emailed the moment your order ships.
• Shipping cost: calculated at checkout. Complimentary shipping on qualifying orders.
• International: available to selected countries; delivery times and any customs duties vary by destination and are the recipient's responsibility.
• Packaging: each piece arrives in LAVÉ jewellery packaging, ready to gift.

Returns & Refunds

We want you to love your piece. If it isn't right, you may return it within 14 days of delivery.

• Condition: items must be unworn, undamaged, and returned in their original packaging with any tags attached.
• How to start: email us or message @lave_silver with your order details. We'll confirm the return address and next steps.
• Refunds: once your return is received and inspected, your refund is arranged with you directly, by the same method you paid, usually within 5–10 business days.
• Exchanges: for a different size or piece, start a return and place a new order, or contact us and we'll help arrange it.
• Non-returnable: custom, engraved or made-to-order pieces, and pierced earrings (for hygiene) unless faulty.
• Faulty or incorrect items: contact us within 48 hours of delivery and we'll make it right at no cost to you.

Terms of Sale

• Pricing: prices are quoted in Jordanian dinar (JOD) and may change without notice. Where a piece shows "price on request", we'll confirm its price when you order.
• Payment: payment is arranged with you directly once we confirm your order, using the methods we offer in the boutique. We do not collect card or bank details through this website.
• Order acceptance: placing an order is a request to buy; we confirm availability and price with you, and the sale is complete once we've agreed and arranged payment and delivery or pickup. If a piece is unavailable we'll let you know.
• Authenticity: all jewellery is genuine 925 sterling silver, hand-finished and stamped. Gemstone colours may vary slightly from screen to piece.
• Care: silver naturally tarnishes with time; store dry and away from chemicals. A complimentary polish service is available.
• Liability: to the extent permitted by law, LAVÉ's liability for any order is limited to the amount you paid for it.
• Governing law: these terms are governed by the laws of the Hashemite Kingdom of Jordan.

Privacy Policy

This policy explains what information LAVÉ Silver ("we", "us") collects when you use this website, how we use it, and the choices you have. We collect only what we need to answer you and fulfil your order. If you have any questions, email us at Lavesilverjo@gmail.com.

• What we collect: when you place an order or send us an inquiry, we collect the details you give us — your name, email, an optional phone number, and your order details (the pieces, sizes and quantities you choose, and any note you add). We only receive this information when you choose to send it.
• Payment: we do not take card payments on this website and never ask for card or bank details here. After you send your order, we arrange payment and delivery or in-store pickup with you directly. This means no payment-card information is collected or stored by the site.
• Your shopping bag: the items you add to your bag are saved only in your own browser (in your device's local storage) so the site can remember them. They stay on your device and are not sent to us until you choose to place an order. Clearing your browser data removes them.
• How we use it: to process and fulfil your order, arrange delivery or pickup, respond to your inquiries, and provide customer care. We do not use your details for marketing unless you ask us to.
• Who we share it with: when you place an order, its details (and the item photos) are relayed to our email inbox through FormSubmit (a third-party form-delivery service). Our website is hosted by Vercel, and page fonts are loaded from Google Fonts, which may receive your IP address to serve them. These providers process data only to deliver the service, each under its own privacy terms. We do not use advertising or analytics trackers.
• We never sell your data and never share it beyond what is needed to complete your order and reply to you.
• How long we keep it: we keep order and inquiry messages for as long as needed to handle your order, provide follow-up care, and keep basic business records, then delete them.
• Your choices: you can ask us to access, correct or delete the information we hold about you at any time — just email Lavesilverjo@gmail.com.
• Children: this store is intended for adults and is not directed at children under 16.
• Other sites: links to Instagram or other external sites are governed by those sites' own privacy policies, not this one.
• Changes: we may update this policy from time to time; the date below shows when it last changed.