Store Policies

Shipping

Every order is inspected, polished and packed by hand before it ships.

• Processing: orders are dispatched within 1–2 business days.
• Delivery: standard domestic delivery arrives in 3–5 business days via an insured, tracked courier. A tracking link is emailed the moment your order ships.
• Shipping cost: calculated at checkout. Complimentary shipping on qualifying orders.
• International: available to selected countries; delivery times and any customs duties vary by destination and are the recipient's responsibility.
• Packaging: each piece arrives in LAVÉ jewellery packaging, ready to gift.

Returns & Refunds

We want you to love your piece. If it isn't right, you may return it within 14 days of delivery.

• Condition: items must be unworn, undamaged, and returned in their original packaging with any tags attached.
• How to start: email us or message @lave_silver with your order details. We'll confirm the return address and next steps.
• Refunds: once your return is received and inspected, your refund is issued to the original payment method via Stripe, usually within 5–10 business days.
• Exchanges: for a different size or piece, start a return and place a new order, or contact us and we'll help arrange it.
• Non-returnable: custom, engraved or made-to-order pieces, and pierced earrings (for hygiene) unless faulty.
• Faulty or incorrect items: contact us within 48 hours of delivery and we'll make it right at no cost to you.

Terms of Sale

• Pricing: prices are listed in US dollars (USD) and may change without notice; the price shown at checkout applies to your order.
• Payment: payments are processed securely by Stripe. LAVÉ never sees or stores your full card details.
• Order acceptance: a completed order is an offer to buy; we accept it when we dispatch the item. If a piece is unavailable we'll notify you and refund in full.
• Authenticity: all jewellery is genuine 925 sterling silver, hand-finished and stamped. Gemstone colours may vary slightly from screen to piece.
• Care: silver naturally tarnishes with time; store dry and away from chemicals. A complimentary polish service is available.
• Liability: to the extent permitted by law, LAVÉ's liability for any order is limited to the amount you paid for it.
• Governing law: these terms are governed by the laws of the jurisdiction in which LAVÉ operates. ■ confirm your state/country

Privacy

We collect only what we need to fulfil your order and answer your questions.

• What we collect: your name, contact details, shipping address and order details.
• How it's used: to process and deliver orders, handle returns, and reply to inquiries.
• Who processes it: payments run through Stripe, and this site is hosted on Netlify; inquiry messages are delivered to us through Netlify. Each handles data under its own privacy terms.
• We never sell your data or share it beyond what's needed to complete your order.
• Your choices: to access or delete your information, contact us at any time.